Wednesday, June 12, 2013

Focus in Quality by The Baldrige Model

Focus on the customer
Align internal processes with customer satisfaction
Puts everyone in the company to work on shared goals
Facilitates a long term approach to continuous improvement
Demands management by fact
Promotes prevention rather than reaction
Seeks ways to be faster and more flexible throughout the organization
Looks outside the company for opportunities to form partnerships with customer, suppliers, other companies
values results



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